Respuesta :
Management should provide the personnel prizes and incentives that reward them for providing good service in addition to providing them with emotional and practical assistance.
Customers' demands and requirements must be understood and translated into real-time by service personnel. Organizations can start to close the service performance gap by focusing on the crucial role of service employees and developing strategies that result in effective customer-oriented service.
Gifts, money, service award presents, and gifts like gift cards are examples of reward incentives. Another illustration is the employee referral bonuses that some businesses utilize to motivate staff to recommend job prospects.
Extrinsic and intrinsic incentives both serve as universal motivators of behavior. The internal motivation that stems from a person's interest in or enjoyment of the activity itself is known as intrinsic motivation.
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