the process associated with resolving complaints is called the: complaint substitution process. complaint reversal process. complaint correction process. complaint recovery process. complaint reparation process.

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31-10-2022
Business

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the process associated with resolving complaints is called the: complaint substitution process. complaint reversal process. complaint correction process. complaint recovery process. complaint reparation process.

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qwteddy qwteddy · Answer 1 · 2022-11-03T15:25:48+01:00

The complaint recovery process is the procedure used to address complaints.

Complaints are a vital way for the management of an organization to show the public its transparency, in addition to acting as important catalysts for reviews of organizational performance and employee behavior.

The six steps in the complaint management process can be used by organizations to influence successful service recovery: Promote the use of complaints as a tool for quality improvement, put together a team of representatives to handle them, quickly and effectively address customer concerns, compile complaints, commit to identifying systemic failure points, and monitor trends and use data to improve service procedures are all things that need to be done.

Learn more about the complaint process here:

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