Warranty repair capabilities, complaint resolution, product returns, and refund processing are all aspects of customer support that use a customer relationship management (CRM) system.
What is CRM?
The principles, practises, and guidelines that an organisation adheres to when interacting with its customers are referred to as customer relationship management (CRM). This entire relationship, as seen from the organization's perspective, includes direct interactions with customers, including sales and service-related procedures, forecasting, and the examination of consumer trends and behaviours. CRM's ultimate goal is to improve the customer's experience in general. CRM includes a variety of components, such as a company's website, emails, mass mailings, and phone calls. One way businesses adapt to trends that help their bottom line is through social media. The entire purpose of CRM is to create satisfying customer experiences that encourage repeat business so that a business can amass a growing customer base.
To learn more about CRM
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