On a mandatory data entry for both active maintenance time and trouble isolation is mandatory Related Maintenance is defined as maintenance requirement that must be accomplished concurrently with another maintenance requirement.
While planned maintenance can be included in a production schedule, reactive maintenance tends to catch you unawares and technicians spend time running around looking for the correct manuals and schematics ordering the right parts and trying to diagnose and fix the issue.
When Customer requests and authorizes Company to dispatch a technician for trouble at End User premises and no trouble is found in Company’s equipment facilities or trouble is due to end user equipment, then Customer will be billed a Trouble Isolation Charge for the period of time beginning when the technician arrives at the End User premises and ending when the trouble isolation is complete.
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