While on a call with an emotional customer, the credit card they provide to purchase your service is declined by your system. They become even more agitated and swear it has the necessary funds. What would you do?

1. Advise the customer of the declined card and suggest they call back when they get things figured out so you can help them right away.

2. Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

3. Explain to the customer that their card was declined and ask them if they'd like you to try again using different card.

Question

30-07-2022
Business

contestada

While on a call with an emotional customer, the credit card they provide to purchase your service is declined by your system. They become even more agitated and swear it has the necessary funds. What would you do?

1. Advise the customer of the declined card and suggest they call back when they get things figured out so you can help them right away.

2. Advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

3. Explain to the customer that their card was declined and ask them if they'd like you to try again using different card.

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rafikiedu02 rafikiedu02 · Answer 1 · 2022-08-08T10:57:19+02:00

When the credit card provided by the customer gets decline then advise the customer of the declined card and apologize for the issue then ask if they have another card or a family member that can assist with the payment.

In many instances the purchaser could be as mystified by the decline credit cards.The perfect element to do in the ones conditions is to really request a different form of payment through another credit card, an debit from the consumer's financial institution account, a test, or even cash.The upper threshold of costs you could placed on the cardboard. it is your bank's way of announcing you can not borrow any extra cash until you are making a fee.

It is essential to remember that a decline reaction means the card company is unable or unwilling to offer an authorization on the cardholder's account. It does no longer mean that there has been an blunders running the transaction. Card issuers decline transactions for plenty exclusive motives

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