Respuesta :
When a manager uses skills that are necessary to work with other people, such as communicating and listening, he or she is using interpersonal skills.
Interpersonal skills are the skills that we use on a daily basis when communicating and interacting with others, both individually and in groups. Theses skills include communicative skills such as effective listening and speaking.
This includes the ability to regulate and manage emotions. It requires to read the signals that other people are sending and interpret them precisely to form constructive responses. They enable us to build better long-term relationships, both at home and at work.
Some people are born with great interpersonal skills, but everyone can learn, develop, and improve them. The process of acquiring these skills is called socialization. A lack of such skills can lead to social awkwardness.
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