True; the company should use an Indirect sales channel.
By definition;
An indirect sales channel is the sale of a good or service by a third-party, which may be a partner or affiliate, rather than a company's personnel.
According to the question;
As a result, Product margins are thin.
For these reasons; an indirect sales channel is used as it involves subcontracting the sales to a third party, thereby relieving the company of sales responsible.
Ultimately, True; the company should use an Indirect sales channel.
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