You work in the medical records department of a hospital, and your supervisor asks you to help him prepare instructional material for new hires. One of the items he would like you to create is a packet on conflict management that demonstrates what causes conflict, how people react to conflict, and what strategies people can use to solve conflict.

To create the packet, complete the following activities:
1. Write three scenarios based on conflict between two or more people in the health care setting. This might be between two employees and a supervisor, two coworkers, or an employee and a patient. Each scenario should be 3–5 sentences in length. (6 points)

Respuesta :

The question above is intended to assess your ability to recognize and resolve conflicts. For that reason, it's not correct for me to write the three scenarios for you, but I'll show you how to write them.

First, you must know that a conflict is a disagreement between two or more people. A conflict is a very negative situation, as it interferes with the work, impairs people's concentration, and hurts the reputation of professionals in a consulting room.

Based on this, to write the scenarios you should:

  • Imagine a situation in which a conflict can be established between health professionals.
  • Show how these conflicts can have negative results.
  • Show how they can be resolved.

Three examples of conflicts that can occur are differences in professional opinions, delays in delivering activities, disputes for professional promotions.

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