Answer: b. Stability/instability
Step-by-step explanation:
Random variation in a process indicates stability; whereas non-random variation indicates process instability.
When there is random variation in a process, it means that the process is stable and under control such that the only variations are those expected to be in the process.
When the variation is non-random however, it points to instability in process because this variation is special and not inherent in the process.
