Answer:
The four dimensions of project success are :
Impact on Customers
Impact on business meetings
Approvals for the change requests
Impact on the Brand Name and cost vs benefit report
Explanation:
Southern Company should consider few dimensions before implementing the ECM system. The new manager Traynor is implementing change management but before he implements the change he should have considered the response from its employees. He should have considered the impacts that its customers might experience after the change management and the impact on the brand name of the business. The cost of ECM is also very high and a cost benefit report should be formed to analyze the benefits that the change will bring to the company.
