Answer:
The total cost of quality is $ 313200
Explanation:
First we need to distinguish the costs and allocate them to the correct category for the cost of quality report.
We have verifying credit card information of $52200
Customer service training of $104400
Discounting room rates due to poor service $ 156600
The 4 categories of cost of quality report are Prevention Costs, Appraisal Costs, Internal Failure costs and external failure costs.
Conforming Costs
Customer service training - prevention costs. - $104400 1,53% of total sales
Verifying credit card information - appraisal cost - $52200 0,76% of total
Non-conforming costs
Internal Failure
External Failure costs
Discounting room rates due to poor service $ 156600 2,3% of total sales
Total cost of quality $ 313200 4,6% of total sales
