When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.
True / False.

If a standard are defined into more specifically that will be a source of motivation for all stakeholders. Only being stated it generally will not help the desired result to be achieved by organization. SMART criteria can be used while making these standards.

S=Specific

M=measurable

A=achievable

R=reliable

T=Time bound

Only saying better quality may confused workers as they might increase a little more quality.

When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards. True / False.

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When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.
True / False.