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Employees are a vital part of the success of a service based business, particularly because they are normally present and interact with the customer considerably while the service is being provided. This is due to the unique nature of service production and consumption being intangible perishable heterogeneous inseparable.
A) True
B) False

Respuesta :

Answer:

true

Explanation:

employees play a significant role in the success of a service based business because they build an atmosphere of trust , confidence and loyalty among the customer by interacting with the customer while the service is being provided.

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