Tabitha called in a food order to feed her office team. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make up for the mistake. There was no need to check with the supervisor, as the employee was _______________ to make decisions that translate into good customer service. Select one: a. structured b. empowered c. asked by the customer d. deputized

Customer service is a key factor for a successful business. In the above scenario, the company has permitted the employees to give the best customer service possible. In other words, the company has empowered its employees to give the best customer service. That is why in order to satisfy the client they gave them extra food without asking the supervisor.

Answer Link