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Itina Global Solutions recently received a new service request from a client. To execute this request, the managing director of the company sends out an email to all employees, containing details of the work that needs to be accomplished. In the context of formal communication channels, this scenario illustrates _____.

Respuesta :

Answer:

Downward communication

Explanation:

Downward communication is the type of communication  in which the flow of information and the messages is from a higher level inside a firm to the lower level. It is important for the success of the firm.

In this case, the company received a request from client and the managing director forwards the work to the employees. So, this illustrates the downward communication.

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