17. Medical record documentation is important because “If it’s not documented in the medical record then it didn’t happen.” Let’s imagine you’re watching a re-run of Law and Order, and you’re following along with how the investigation and proceedings take place. The key that makes or breaks each case is… you guessed it – evidence. Patient’s may request medical records for many things including legal proceeding’s however there may be times that the information needed is not in the record. As a manager in the healthcare field, why is documentation important for the practice? What steps would you take to prevent missing documentation?