Molly McConnley arrives at Pearson Physicians Group
without an appointment at 3:45 p.m. She is complaining of
radiating pain in her left leg and is visibly walking with a
limp. Doc tor Miller agrees to see Ms. McConnley because his
last patient for the day has just checked out
1. Explain how should Samra handle the situation with Ms. McConnley?

2. When Ms. McConnley is ready to check out, she informs Samra that she does not have any cash to pay her $25 copayment. How should Samra respond?

3. Is it necessary for Samra to make any notations in the patient’s chart, why?