If a guest asks for a refund because they had a bad experience, how would you handle the situation and process their request?

A) Apologize for the inconvenience and immediately issue a full refund.
B) Politely ask the guest for more details about their bad experience and offer a replacement meal.
C) Inform the guest that refunds are not provided and offer them a discount on their next visit.
D) Escalate the issue to a manager for further resolution and assistance.