which of the following statements would be most effective in the closing of bad-news message? a. our products do not go on sale, but we hope you will continue to shop with us. b. because we want you to continue enjoying our healthy, easy-to-prepare meals, we are enclosing a coupon for your next order. c. again, we apologize for the inconvenience we have caused you. d. we hope you enjoyed our fresh meal ingredients and are sorry to lose you as a customer.