Technical skills, which may be needed in management are:
• empathy, social interaction, and leadership.
• emotional intelligence, active listening, and public speaking.
• equipment operation, office skills, and communication skills.
• accounting, finance, and social media.
Coordinating activities, supervising employees, and participating in day-to-day operations are typical activities of:
• Executive management
• Human resource managers
• First Line Managers
• Middle managers
Human skills are important management skills especially when:
• developing an organization's strategic initiatives.
• analyzing marketing data for changes to the environment.
• fostering teamwork, managing conflict and encouraging improvement.
• devising new manufacturing process improvements.
Department heads within each department are responsible for communication which generally occurs in a ________ structure.
• functional
• flat
• divisional
• matrix
By involving employees during the process of developing SMART operational objectives, it helps them to:
• more easily implement the objectives.
• set objectives that make the company more competitive globally.
• Dispute operational objectives once they're set.
• understand and accept them after they're set.
Breaking down strategic plans to manageable shorter-term components describes:
• Operational Plans
• Process implementation Plans.
• Strategic Plans
• Tactical Plans
The primary benefit of which management function occurs when a manager measures an employee's performance relative to an established target metric?
• Planning
• Controlling
• Leading
• Organizing
Which of the following would best describe Frederick Taylor's approach to management?
• Workers and machines working together to create efficiency.
• Hire extraordinary employees.
• Management by Objectives.
• Hire passive, highly obedient employees.
Setting standards, measuring performance, and comparing performance to standards are the:
• the first three steps in the controlling process.
• corporate strategic objectives.
• the first three steps in the planning process.
• aspects of the balanced scorecard
A leader who prefers to delegate the work tasks to their employees while providing little or no direction is considered which type of management style:
• laissez-faire.
• authoritarian.
• democratic.
• transformational